Eligibility
To use luximaos services you must have legal capacity to form a binding contract. Use cases: individuals ordering a smart air conditioner for a rental property should have authority to make purchases and allow installation. Organizations purchasing multiple devices should ensure proper authorization for device registration and data sharing.
Users must be at least 18 years old to create a direct account. Minors may use devices under parental supervision; for example, a parent may manage a smart pet feeder on behalf of a minor household member but the parent remains responsible for account actions.
Services must be used lawfully and safely. Acceptable use examples: operating an AI thermostat in a private residence. Prohibited examples: using devices to record third parties without consent or altering firmware to create unsafe conditions.
Products and services are offered primarily in Thailand. International customers should check import, export and local regulatory restrictions before ordering. Example: some smart cooling units require local electrical compatibility and certified installers in specific countries.
Account and registration
Creating an account allows you to register devices, receive firmware updates and manage subscriptions. Example: registering a smart vacuum enables cloud scheduling and remote diagnostics through your luximaos account.
You must provide accurate and up-to-date information. Example: correct shipping addresses and contact details are necessary for installation appointments and warranty service.
Protect account access by choosing a strong password and enabling two-factor authentication when available. Example: a technician appointment for an air conditioner may be delayed if the account holder cannot verify identity.
Accounts are personal and non-transferable except by prior written arrangement with luximaos. For example, transferring ownership of a registered pet feeder after a sale requires account update and verification.
If you suspect your account has been compromised, contact support immediately at [email protected] and follow the incident response steps provided. Include device serials and recent activity examples to assist contribute.
We may suspend or restrict accounts for suspected fraud, abuse or safety concerns. Example: repeated tampering with a device’s safety settings may result in suspension pending review.
Services provided
luximaos supplies AI-enabled devices (robot vacuums, smart conditioners, pet feeders, waterers and monitoring sensors), related apps, cloud services and optional installation or maintenance. Example service elements: on-site installation of an air conditioning system, remote firmware updates for a smart vacuum and subscription cloud storage for video logs.
Product features and service offerings may evolve. Example: a new energy-saving firmware release may alter operational parameters; customers will receive notice before significant changes that affect device behavior.
Availability can vary by model, supply levels and region. Example: a particular pet feeder model may be out of supply in Chiang Mai but available elsewhere. Shipping estimates are provided at checkout and may change due to logistics.
User rules and conduct
Users must follow rules that protect safety, privacy and the service experience. Below are practical rules and examples.
- Use devices only as intended by the manufacturer; do not bypass safety interlocks on air conditioners or vacuums.
- Do not use devices to record others in private spaces without consent; respect local privacy laws when installing cameras or microphones.
- Do not attempt to reverse-engineer or remove firmware protections; such actions may create unsafe device behavior.
- Provide accurate information when registering devices and scheduling installations to avoid service delays.
- Comply with local electrical and building codes when installing fixed appliances, for example split-system air conditioners.
- Do not offer luximaos products for illegal resale or modify devices to misrepresent safety certifications.
- Report issues such as persistent malfunctions or safety concerns promptly to support so they can be remedied in practical timeframes.
User content
User content includes reviews, photos, configuration files and forum posts. Example: sharing a scheduling profile for a smart vacuum in the community forum is considered user content.
You retain ownership of content you submit. If you upload photos of an installed device, you remain the copyright owner.
By submitting content you grant luximaos a non-exclusive, worldwide license to display, host and promote that content in connection with our services (for example, showcasing a user setup on the product gallery).
You are responsible for content accuracy and lawfulness. Example: do not post instructions that encourage unsafe device modifications or violate third-party rights.
To request removal of user content, contact [email protected] with a clear description and URL or reference. We will assess the request and, where appropriate, remove or limit access within a reasonable period.
Intellectual property
All site content, product designs, logos and software are owned by luximaos or licensed to us. Example: device firmware and the luximaos brand assets are protected and may not be used without permission.
- Do not reproduce or distribute our software or firmware without express written consent.
- Do not use the luximaos logo or activity in commercial materials without a license.
- Do not attempt to remove or alter copyright or other proprietary notices on our products or materials.
Paid services and subscriptions
Paid services include product purchases, installation, extended support plans and cloud subscriptions for features such as advanced scheduling and video storage. Example: a monthly cloud plan for interval recording on a smart camera.
Prices are displayed in the checkout and may vary by region, taxes and promotions. Example: an installation fee for a split AC will be added during booking if your location requires on-site labor.
We accept major credit cards, regional bank transfers and supported e-wallets. Payment processing is handled by third-party providers; your card details are processed securely by the payment partner.
Subscriptions renew automatically unless canceled. Example: a monthly cloud record plan will renew and charge the same payment method until you cancel via your luximaos account.
Refunds are assessed case by case. Example: unopened hardware returned within 14 days may be eligible for a refund minus shipping; service credits may be provided for partially used cloud subscriptions subject to review.
To cancel subscriptions or scheduled services, use your account controls or contact support. Cancellations for installation appointments must follow the booking terms shown at checkout to avoid fees.
Customers are responsible for applicable taxes, duties and import fees. Example: international orders may incur customs duties that are not included in the listed price.
We may change prices for subscriptions or services. We will notify active subscribers in advance when possible and provide an explanation of the change and its effective date.
If payment fails for a subscription, access to paid features may be paused until payment is resolved. Example: cloud storage access can be limited for accounts with overdue balances.
Disclaimer
luximaos provides products and services as-is and relies on recognized methods for safety and testing. Device performance depends on installation, environment and user maintenance. Example: vacuum runtime will vary by floor plan and debris type; cooling performance depends on correct installation and building insulation. Customers should evaluate suitability for their specific use cases.
Limitation of liability
To the fullest extent permitted by law, luximaos is not liable for indirect, incidental or consequential damages arising from use of our products. In practical terms, where direct damages occur due to a defective product, liability is limited to repair, replacement or the original purchase price for the affected item, subject to the warranty and applicable law.
Third-party providers
We work with third parties for payments, logistics, cloud hosting and analytics. Example partners may handle order fulfillment or host firmware updates. These partners operate under their own terms and privacy practices, and we coordinate with them to resolve customer issues when needed.
Termination and suspension
luximaos may suspend or terminate access to accounts or services for breaches of these terms, safety risks or legal obligations. Example: repeated tampering with device safety features or fraudulent purchases can lead to termination.
Consequences of termination include loss of access to account data, cloud storage and active services. Example: upon termination you may lose scheduled device scenes stored in the cloud; local device functionality may still work subject to device design.
Privacy and data handling
Our Privacy Policy governs data collection and processing. Practical scenarios are covered: from ordering and shipping to remote diagnostics and firmware telemetry. Consult the privacy policy for details on rights and data retention.
Communications
We communicate important account, order and safety information via email, in-app notifications and phone. Example: installation confirmations and critical safety bulletins will be sent to the contact details on file.
Changes to Terms
We may update these terms; material updates affecting user rights will be posted with the effective date. Example: changes to return windows or subscription billing practices will be announced at least 30 days in advance to affected users when feasible.
Governing law
These terms are governed by the laws of Thailand. Example: disputes related to product safety or contract interpretation will be addressed under Thai law and in Thai forums unless otherwise required by local consumer protection rules.
Dispute resolution
If a dispute arises, contact us first to seek an amicable resolution. Example: for a contested installation charge, contact support with evidence and we will propose a practical resolution. If unresolved, disputes will be subject to the dispute resolution mechanisms described here and applicable Thai procedures.